Home
Reference information
Availability and reliability of Cloud services
In this topic, you will learn about the availability and reliability of the Portnox Cloud™ services.

Reference information
- Security architecture and principles
  In this topic, you will learn about the Portnox™ Cloud security principles and how they apply to every layer of the Portnox Cloud architecture.
- Availability and reliability of Cloud services
  In this topic, you will learn about the availability and reliability of the Portnox Cloud™ services.
- Device retention periods
  In this topic, you will learn the retention periods for devices in Portnox™ Cloud.
- Types of certificates
  In this topic, you will learn about the different types of certificates that are used by Portnox™ Cloud to secure communications.
- EAP methods and their security
  In this topic, you will learn more about the EAP methods used by Portnox™ Cloud, authentication repositories, and operating systems.
- Alert format/content
  In this topic, you will learn what alert information is sent to integrated SIEM solutions and in what format.
- Portnox Cloud REST API
  In this topic, you will find introductory information about the Portnox Cloud REST API, the available API functions, and their most common uses.
- Additional software
- Other integrations
  In this topic, you will find links to documents describing other integrations between Portnox™ Cloud and third-party products.
- Frequently asked questions

Availability and reliability of Cloud services

In this topic, you will learn about the availability and reliability of the Portnox Cloud™ services.

Portnox Cloud delivers its services using Microsoft Azure infrastructure, which means that Cloud services inherit all of the availability and reliability benefits of Azure, such as:

Services are delivered in Availability Zones – each Availability Zone contains several redundant, distinct data centers in distinct physical and logical locations with independent utilities, eliminating a single point of failure.
Network connections both within Availability Zones as well as between Availability Zones use a redundant architecture, ensuring alternate routing in case of path failures.

Portnox staff performs Cloud maintenance and upgrades outside of the specific zone working hours with minimal downtime.

The best proof of high availability and reliability of Portnox services is the following chart based on the data from January 2023 to January 2024, which shows average monthly downtime of 5 minutes, outside working hours, due to cloud upgrades.