AAA Logs

In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.

AAA logs are detailed logs of communications between all the devices involved in 802.1X communication: supplicants (user devices), authenticators (NAS devices such as switches and access points), and authentication servers (Portnox RADIUS servers). You can use these logs to troubleshoot any issues with 802.1X.

To access Portnox Cloud AAA logs, click on the Troubleshooting option in the top menu.

Then, click on the AAA LOGS option in the left-hand side menu.

A screen appears with further options related to AAA logs.

Example of AAA logs:

Note: If the screen contains no logs, it means there were no AAA events in the last hour. By default, the screen displays only events from the last hour.

To load AAA logs from a specific time frame, click on the button next to the Change time frame label (by default, the button says Local: Last hour). Then, select the time frame in the pop-up window, and click on the Load logs button.
To expand all visible log entries and show more information, click on the Expand all button.

The entries in the list will be expanded, for example:
To refresh the list and load the latest events, click on the Refresh button.
To search for AAA logs related to a specific alert, copy the alert’s context ID and paste it in the Context ID field.

You can find the context ID of an alert by clicking on the Additional Info link under the alert on the Alerts screen. For example:
To export the logs to a text file, click on the Export button, select the time frame to export in the pop-up window, and then click on the Export button in the pop-up window.

Portnox Cloud exports logs to a logs.txt file in the W3C extended log file format and your browser downloads the file to your default download directory. You can easily import the file into other software for searching or processing, for example, Log Parser Studio.