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Alerts, reporting, troubleshooting
Local RADIUS/TACACS+ instances
In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
Firewall open ports RADIUS
In this topic, you will learn how to configure your firewall to make sure that the local RADIUS instance can communicate with the cloud RADIUS instances.

Alerts, reporting, troubleshooting
- Portnox Cloud alerts
  In this topic, you will learn what are alerts in Portnox™ Cloud, where to find them, and how to use them effectively.
- AAA Logs
  In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.
- Reporting service
  In this topic, you will learn what is the Portnox™ Cloud reporting service and how to download and/or schedule different types of reports.
- Monitoring mode
  In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
- Portnox Cloud onboarding
  In this collection of topics, you will learn how to troubleshoot problems with onboarding devices to a network managed by Portnox™ Cloud.
- Portnox Active Directory Broker
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
- Portnox AgentP
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
- Local RADIUS/TACACS+ instances
  In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
  - Troubleshooting using SSH
    In this topic, you will learn how to troubleshoot problems with the operation of the local RADIUS instance in a virtual machine by using the PuTTY application, the SSH protocol, and Linux shell commands.
  - Firewall open ports RADIUS
    In this topic, you will learn how to configure your firewall to make sure that the local RADIUS instance can communicate with the cloud RADIUS instances.
  - Firewall open ports TACACS+
    In this topic, you will learn how to configure your firewall to make sure that the local TACACS+ instance can communicate with the cloud TACACS+ instances.
- Integrations
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Cloud integrations such as those with authentication repositories, endpoint management solutions, and more.
- Conditional Access for Applications
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Conditional Access to Applications.

How to set up the firewall for the local RADIUS instance to connect to Portnox Cloud

In this topic, you will learn how to configure your firewall to make sure that the local RADIUS instance can communicate with the cloud RADIUS instances.

You need to open the following ports on your firewall:


Protocol	Ports	URL	Direction	IP
TCP	443	radius.portnox.com	Outbound	13.95.164.190
TCP	443	radius.portnox.com	Outbound	13.92.154.121
TCP	443	rad-events-clear-prod-eastus.servicebus.windows.net	Outbound	52.168.147.11
TCP	443	rad-events-clear-prod-westeu.servicebus.windows.net	Outbound	52.233.192.247
TCP	443	devices-ingress-clear-prod-eastus.servicebus.windows.net	Outbound	52.168.147.11
TCP	443	devices-ingress-clear-prod-westeu.servicebus.windows.net	Outbound	23.100.14.185
TCP	443	cloudcentraalstoreprodus.blob.core.windows.net	Outbound	52.226.8.148
TCP	443	cloudcentraalstoreprod.blob.core.windows.net	Outbound	52.239.140.10
TCP	443	logs-consolidation-prod-eastus.servicebus.windows.net	Outbound	40.79.155.4
TCP	443	logs-consolidation-prod-westeu.servicebus.windows.net	Outbound	13.69.64.6

Note: These rules are relevant for local RADIUS revision 1.1.8 and above.