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Alerts, reporting, troubleshooting
Guest network (captive portal)
In this collection of topics, you will learn how to troubleshoot problems with the Portnox Cloud guest network service and its captive portal.
Guest network
In this topic, you will learn how to troubleshoot typical problems with the guest network and the captive portal.

Alerts, reporting, troubleshooting
- Portnox Cloud alerts
  In this topic, you will learn what are alerts in Portnox™ Cloud, where to find them, and how to use them effectively.
- AAA Logs
  In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.
- Reporting service
  In this topic, you will learn what is the Portnox™ Cloud reporting service and how to download and/or schedule different types of reports.
- Preventive and reactive measures
  In this collection of topics, you will learn what you can do to prevent service outages and how to react if such outages happen.
- Monitoring mode
  In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
- Portnox Cloud onboarding
  In this collection of topics, you will learn how to troubleshoot problems with onboarding devices to a network managed by Portnox™ Cloud.
- Portnox Cloud RADIUS
  In this collection of topics, you will learn how to troubleshoot problems with Portnox™ Cloud RADIUS server connectivity.
- Portnox Active Directory Broker
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
- Portnox AgentP
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
- Local RADIUS/TACACS+ instances
  In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
- Guest network (captive portal)
  In this collection of topics, you will learn how to troubleshoot problems with the Portnox Cloud guest network service and its captive portal.
  - Guest network
    In this topic, you will learn how to troubleshoot typical problems with the guest network and the captive portal.
- Integrations
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Cloud integrations such as those with authentication repositories, endpoint management solutions, and more.
- Conditional Access for Applications
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Conditional Access to Applications.

How to troubleshoot errors with the guest network and the captive portal service

In this topic, you will learn how to troubleshoot typical problems with the guest network and the captive portal.

HTTPS certificate errors

Problem: When guests connect to the guest portal on the NAS, they either see an error or cannot connect. Example errors: Your connection is not private; This site is not secure; Potential security risk ahead; Self-signed root certificate.

Reason: This is not caused by Portnox Cloud. Your guests connect to your NAS device’s web portal first (to understand the process better, read this topic). Your NAS device’s internal web server uses a self-signed certificate for the guest server’s domain name.

Solution: Purchase a certificate for your guest network domain name and configure your NAS’s web server to use this valid certificate instead of the self-signed certificate. Refer to your NAS documentation for more information.