Portnox Cloud maintenance and updates

In this topic, you will find the answers to common questions about Portnox Cloud maintenance and updates.

Why do some updates happen on weekdays instead of weekends?: Portnox schedules most updates late Sunday or early Monday to reduce disruptions. Urgent security patches or critical fixes may require deployment on weekdays to maintain security and reliability.
Can all maintenance be scheduled on weekends?: Portnox schedules updates during low-traffic periods whenever possible. Critical or time-sensitive maintenance may require weekday deployment.
How does Portnox reduce the impact of updates?: Portnox releases smaller, more frequent updates using CI/CD practices. This approach minimizes the impact on customers during each deployment.
Can I reduce dependency on global endpoints?: Yes, you can use the Local RADIUS container to improve stability and reduce dependency on US and EU endpoints during network disruptions or outages.
How can i stay informed about upcoming maintenance?: You can subscribe to update alerts and monitor the Portnox Status Page for scheduled maintenance, patch notes, and outage notifications. Notification settings let you receive updates in real time.
Can I share preferred maintenance windows with Portnox?: Yes, you can provide preferred timeframes to Portnox Support. We will consider these requests when planning updates, though not all requests can be guaranteed.
Can I send feedback directly without opening a ticket?: Yes, you can send feedback about maintenance or releases directly to customerfeedback@portnox.com and CC to supportfeedback@portnox.com.
Can I opt out of updates or maintenance?: No, Portnox applies updates globally so all customers receive critical fixes, security patches, and performance improvements.
How does Portnox handle unexpected issues during maintenance?: Portnox tests all updates and holds go/no-go meetings before deployment. If issues occur, the team resolves them quickly and investigates root causes to prevent recurrence. You can view incident announcements on the Portnox Status Page.