Manage your administrator account

In this topic, you will learn how to manage your Portnox™ Cloud administrator account.

Note: The term account in Portnox Cloud is used for the collection of configurations for a device connecting to the network. The term administrator account refers to the collection of configurations enabling you to administer Cloud. However, in the Cloud interface, it can also be abbreviated as account.
  1. In the Cloud portal top menu, click on the Settings option.

  2. In the Portnox Cloud left-hand menu, click on the ACCOUNT SETTINGS tile.

    Your administrator account information is displayed on the right-hand side.

    Note: The available options on the right-hand side depend on whether your administrator account is managed by Cloud or if you are using an administrator account integrated with an external repository (Azure/Entra ID, Google Workspace, or Okta). If you are using an external repository, most of the details cannot be changed as they are stored there.
  3. To change your administrator account password, click on the Change password link in the ACCOUNT SETTINGS section. Then, in the CHANGE PASSWORD window, enter your old password and your new password twice, and then click on the Change password button.

  4. To edit your administrator account details, click on the Edit link in the ACCOUNT SETTINGS section. Then, click on the Save button to save your changes.

    You can only change your First name and Last name, and turn E-mail Alerts on or off.

  5. To turn multi-factor authentication on or off, click on the Edit link in the MULTI-FACTOR AUTHENTICATION section.

    If you turn on the Enable Multi-Factor Authentication (MFA) option, select the method to use for multi-factor authentication:

    • Authenticator app - Recommended: Click on the Set up button to get links to download the app and access the app configuration information.

    • SMS: In the Phone field, enter your phone number with the international code and click on the Save button.

      Important: The following countries prevent apps from sending SMS messages to mobile numbers as an anti-scam measure: United Kingdom, Australia, Singapore. This makes it impossible to send SMS messages from Portnox Cloud, so SMS-based MFA will not work. If you’re located in one of these countries, please use the Authenticator app instead.

    • To avoid using multi-factor authentication (MFA) repeatedly when logging on from the same computer, turn on the Do not prompt 2FA when same origin IP address is used for login option. As long as your connection’s external IP address remains unchanged, you won’t need to provide the MFA code on devices with the same external IP address.

  6. If you want to use the Portnox Cloud API interface, generate access tokens in the CLEAR API TOKENS section:

    For more information about the Portnox Cloud API, access the Cloud API reference: Help > CLEAR API REFERENCE.

    1. Click on the Generate token link.
    2. In the Generate a new token window, enter the name for the token that describes its purpose and click on the Generate token button.
    3. Click on the  ⧉  button to copy the code and store it in a safe place.

      Important: You will not be able to access this code again after closing this window.
Note: All administrator actions in Portnox Cloud are recorded on the Troubleshooting > ACTIVITY LOG screen. The activity log events are kept by Portnox Cloud for 30 days.