Home
Knowledge base
AgentP
AgentP manual deactivation
In this topic, you will learn how to deactivate AgentP for Windows if the Deactivate button is disabled in the user interface due to a Portnox Cloud setting.

Knowledge base
- Security/Architecture
- Certificates
- Licensing
- Portnox Cloud portal
- Network access
- Onboarding
- Cloud RADIUS
- Local RADIUS/TACACS+ instances
- LDAP Broker
- AgentP
  - AgentP general troubleshooting
    In this topic, you will learn how to troubleshoot typical problems during the installation of Portnox™ AgentP.
  - Collecting AgentP logs
    In this topic, you will learn where to find Portnox™ AgentP logs in your file system and how to prepare them and send them to support.
  - AgentP firewall open ports
    In this topic, you will learn how to configure your firewall to make sure that the Portnox™ AgentP can communicate with Portnox™ Cloud.
  - AgentP unattended enrollment mode
    In this topic, you will learn how to switch an existing installation of Portnox AgentP for Windows to unattended enrollment mode by changing values in the Windows registry.
  - How to configure AgentP to enroll with a specific domain
    In this task, you will learn how to configure AgentP to enroll using a specific domain when multiple domains exist in your authentication repositories.
  - AgentP repair (Windows)
    In this topic, you will learn how to repair a corrupted AgentP installation to restore full AgentP functionality or to enable AgentP to be uninstalled and reinstalled.
  - AgentP manual deactivation
    In this topic, you will learn how to deactivate AgentP for Windows if the Deactivate button is disabled in the user interface due to a Portnox Cloud setting.
  - AgentP manual removal
    In this topic, you will find methods of manually removing AgentP from your operating system if installation or uninstallation has failed.
- Docker containers
- NAS devices
- Guest network (captive portal)
- Zero Trust Network Access
- Integrations
- Risk assessment/Remediation
- Fingerprinting and tracking
- Support

How to deactivate AgentP for Windows without using the user interface

In this topic, you will learn how to deactivate AgentP for Windows if the Deactivate button is disabled in the user interface due to a Portnox Cloud setting.

If you need to deactivate AgentP for troubleshooting purposes, but the Deactivate button is disabled in the user interface and you do not want to make the button available globally by changing a Portnox Cloud setting, you can deactivate AgentP for Windows through PowerShell or the command line (cmd).

PowerShell: Copy and paste the following commands into PowerShell with elevated privileges.

Remove-ItemProperty "hklm:\SOFTWARE\WOW6432Node\Portnox AgentP\" -Name State
Restart-Service PortnoxAgentP

Command Prompt: Copy and paste the following commands into a Command Prompt with elevated privileges.
Note:
This method can be used remotely. Replace computer_name with the name of the local or remote computer.
```
reg.exe delete "\\computer_name\hklm\SOFTWARE\WOW6432Node\Portnox AgentP" /v State /f
sc.exe \\computer_name stop PortnoxAgentP
sc.exe \\computer_name start PortnoxAgentP
```