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Alerts, reporting, troubleshooting
Portnox AgentP
In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
Firewall open ports
In this topic, you will learn how to configure your firewall to make sure that the Portnox™ AgentP can communicate with Portnox™ Cloud.

Alerts, reporting, troubleshooting
- Portnox Cloud alerts
  In this topic, you will learn what are alerts in Portnox™ Cloud, where to find them, and how to use them effectively.
- AAA Logs
  In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.
- Reporting service
  In this topic, you will learn what is the Portnox™ Cloud reporting service and how to download and/or schedule different types of reports.
- Monitoring mode
  In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
- Portnox Cloud onboarding
  In this collection of topics, you will learn how to troubleshoot problems with onboarding devices to a network managed by Portnox™ Cloud.
- Portnox Active Directory Broker
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
- Portnox AgentP
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
  - General troubleshooting
    In this topic, you will learn how to troubleshoot typical problems during the installation of Portnox™ AgentP.
  - Sending logs to support
    In this topic, you will learn where to find Portnox™ AgentP logs in your file system and how to prepare them and send them to support.
  - Firewall open ports
    In this topic, you will learn how to configure your firewall to make sure that the Portnox™ AgentP can communicate with Portnox™ Cloud.
  - Switching to unattended enrollment mode
    In this topic, you will learn how to switch an existing installation of Portnox AgentP for Windows to unattended enrollment mode by changing values in the Windows registry.
- Local RADIUS/TACACS+ instances
  In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
- Integrations
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Cloud integrations such as those with authentication repositories, endpoint management solutions, and more.
- Conditional Access for Applications
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Conditional Access to Applications.

How to set up the firewall for AgentP to connect to Cloud

In this topic, you will learn how to configure your firewall to make sure that the Portnox™ AgentP can communicate with Portnox™ Cloud.

You need to open the following ports on your firewall:


Protocol	Ports	URL	Direction	IP	Description
TCP	443.8081	mobilecentraal.portnox.com	Outbound	13.92.155.150	Enrollment, settings sync
TCP	443.8081	mobilecentraal.portnox.com	Outbound	104.40.220.180	VPN token
TCP	443	radius.portnox.com	Outbound	13.95.164.190	Direct access
TCP	443	radius.portnox.com	Outbound	13.92.154.121	Direct access
TCP	5671, 5672, 80, 443	devices-ingress-clear-prod-eastus.servicebus.windows.net	Outbound	52.168.147.11	Data sync
TCP	5671, 5672, 80, 443	devices-ingress-clear-prod-westeu.servicebus.windows.net	Outbound	23.100.14.185	Data sync
TCP	5671, 5672, 80, 444	portnox-centraal-prod.servicebus.windows.net	Outbound	104.40.150.139	SB for VPN strong factors
TCP	5671, 5672, 80, 445	portnox-centraal-prod-eastus.servicebus.windows.net	Outbound	52.168.133.227	SB for VPN strong factors
TCP	443	cloudcentraalstoreprodus.blob.core.windows.net	Outbound	52.226.8.148	Blob for data sync
TCP	443	cloudcentraalstoreprod.blob.core.windows.net	Outbound	52.239.140.10	Blob for data sync