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Risk assessment/Remediation
Troubleshooting risk assessment
In this topic, you will find troubleshooting information for common issues related to Portnox Cloud risk assessment.

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- Risk assessment/Remediation
  - Risk score calculation
    In this topic, you will find information about how Portnox Cloud calculates risk scores for risk assessment policies.
  - Risk assessment application names
    In this topic, you will learn how to find application names for risk assessment policies on Windows, macOS, Linux, Android, iOS, and via Portnox Cloud.
  - Risk assessment service names
    In this topic, you will learn how to find service names on Windows and macOS to use them in risk assessment policies.
  - Risk assessment OS version
    In this topic, you will learn how to find the operating system version for risk assessment policies on Windows, macOS, Linux, Android, and iOS devices.
  - Risk assessment wildcards
    In this topic, you will find information about which wildcard patterns are supported in risk assessment policy attributes and how to use them effectively.
  - Risk assessment supported AVs
    In this topic, you will find information about the antivirus and firewall software supported by AgentP on Windows, macOS, and Linux, including examples of tested applications and guidance for unsupported programs.
  - Custom uninstall scripts
    In this topic, you will learn why Portnox Cloud remediation policies using AgentP cannot uninstall some applications automatically, and how to work around this by creating a periodic script that detects the unwanted application and uninstalls it.
  - Troubleshooting risk assessment
    In this topic, you will find troubleshooting information for common issues related to Portnox Cloud risk assessment.
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Troubleshooting miscellaneous issues related to Portnox Cloud risk assessment

In this topic, you will find troubleshooting information for common issues related to Portnox Cloud risk assessment.

If you have software that monitors local account login attempts, and use Portnox Cloud with AgentP and risk assessment policies, you may notice that machines with AgentP get locked out because of an excessive number of local account login attempts or because of password quality problems. This behavior was observed, for example, with Defense Storm software. What is causing these lockouts?

There is a risk assessment policy option in Portnox Cloud to test local account password quality. To access it, go to: Policies > selected_policy > Edit > Agent-based (AgentP) > Windows > Log-in and accounts. Then, see if the option Each user account on the device has a non-blank, strong password is activated.

If this option is activated, AgentP will make many attempts to log in to the local user account using well-known weak passwords. To avoid this problem, turn this option off or adjust your alarm limits in your third-party security software. There is no workaround, because to test for weak passwords, AgentP must make many such attempts.