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Alerts, reporting, troubleshooting
Monitoring mode
In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
Turn on the global monitoring mode
In this topic, you will learn how to turn on the global monitoring mode, which will cause all newly connecting NAS devices to be set to monitoring mode.

Alerts, reporting, troubleshooting
- Portnox Cloud alerts
  In this topic, you will learn what are alerts in Portnox™ Cloud, where to find them, and how to use them effectively.
- AAA Logs
  In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.
- Reporting service
  In this topic, you will learn what is the Portnox™ Cloud reporting service and how to download and/or schedule different types of reports.
- Preventive and reactive measures
  In this collection of topics, you will learn what you can do to prevent service outages and how to react if such outages happen.
- Monitoring mode
  In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
  - About the monitoring mode
    In this topic, you will learn what is the Portnox™ Cloud monitoring mode, how it works, and how to use it effectively.
  - Turn on monitoring mode for a NAS device
    In this topic, you will learn how to turn on monitoring mode for a single NAS device that is already registered in Portnox™ Cloud.
  - Turn on the global monitoring mode
    In this topic, you will learn how to turn on the global monitoring mode, which will cause all newly connecting NAS devices to be set to monitoring mode.
- Portnox Cloud onboarding
  In this collection of topics, you will learn how to troubleshoot problems with onboarding devices to a network managed by Portnox™ Cloud.
- Portnox Cloud RADIUS
  In this collection of topics, you will learn how to troubleshoot problems with Portnox™ Cloud RADIUS server connectivity.
- Portnox Active Directory Broker
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
- Portnox AgentP
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
- Local RADIUS/TACACS+ instances
  In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
- Guest network (captive portal)
  In this collection of topics, you will learn how to troubleshoot problems with the Portnox Cloud guest network service and its captive portal.
- Integrations
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Cloud integrations such as those with authentication repositories, endpoint management solutions, and more.
- Conditional Access for Applications
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Conditional Access to Applications.

Turn on the global monitoring mode

In this topic, you will learn how to turn on the global monitoring mode, which will cause all newly connecting NAS devices to be set to monitoring mode.

Note: The global monitoring mode does not affect NAS devices that are already listed on the Devices screen. You need to either delete the NAS devices so they reconnect in monitoring mode or manually switch selected existing NAS devices to monitoring mode.

In the Cloud portal top menu, click on the Settings option.
In the right-hand side pane, find and click on the CLEAR GENERAL SETTINGS heading.

More options appear under the CLEAR GENERAL SETTINGS heading and description.
Scroll down to the ACCESS CONTROL MODE section and click on the Edit link in this section.
Turn on the Monitoring only option to turn on the global monitoring mode and click on the Save button to save your changes.