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Alerts, reporting, troubleshooting
Portnox Cloud RADIUS
In this collection of topics, you will learn how to troubleshoot problems with Portnox™ Cloud RADIUS server connectivity.
Testing cloud RADIUS connectivity
In this topic, you will learn what you can do to test the connectivity between your devices and Portnox™ Cloud RADIUS servers.

Alerts, reporting, troubleshooting
- Portnox Cloud alerts
  In this topic, you will learn what are alerts in Portnox™ Cloud, where to find them, and how to use them effectively.
- AAA Logs
  In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.
- Reporting service
  In this topic, you will learn what is the Portnox™ Cloud reporting service and how to download and/or schedule different types of reports.
- Preventive and reactive measures
  In this collection of topics, you will learn what you can do to prevent service outages and how to react if such outages happen.
- Monitoring mode
  In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
- Portnox Cloud onboarding
  In this collection of topics, you will learn how to troubleshoot problems with onboarding devices to a network managed by Portnox™ Cloud.
- Portnox Cloud RADIUS
  In this collection of topics, you will learn how to troubleshoot problems with Portnox™ Cloud RADIUS server connectivity.
  - Testing cloud RADIUS connectivity
    In this topic, you will learn what you can do to test the connectivity between your devices and Portnox™ Cloud RADIUS servers.
  - Packet captures
    In this topic, you will learn what kind of packet captures Portnox™ support needs to troubleshoot your issues.
  - Certificate fragmentation issues
    In this topic, you will learn how to address fragmentation issues when onboarding devices onto a network managed by Portnox™ Cloud using certificates.
- Portnox Active Directory Broker
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
- Portnox AgentP
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
- Local RADIUS/TACACS+ instances
  In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
- Guest network (captive portal)
  In this collection of topics, you will learn how to troubleshoot problems with the Portnox Cloud guest network service and its captive portal.
- Integrations
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Cloud integrations such as those with authentication repositories, endpoint management solutions, and more.
- Conditional Access for Applications
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Conditional Access to Applications.

Testing cloud RADIUS connectivity

In this topic, you will learn what you can do to test the connectivity between your devices and Portnox™ Cloud RADIUS servers.

Recommended methods

Use third-party applications for RADIUS server testing. You can use any such application you like, the following are our recommendations:

Note: Use the correct IP, port, and secret value for the cloud RADIUS server, but if you just need to test network connectivity, you ignore other fields such as user credentials.

Windows: NTRadPing: free, GUI-based utility.
macOS: EAPTest: paid, GUI-based app.
Linux: FreeRADIUS: open-source, contains a command-line utility radtest.
Cross-platform: RadPerf: free, command-line utility with packages for several operating systems.

Unavailable methods

The following methods will not work:

ICMP Ping (Echo): Portnox cloud RADIUS servers are hosted in Microsoft Azure, and Microsoft does not allow ICMP Echo Request or Echo Rely packets in Azure. If you try to ping the RADIUS server, you will get no answer. For the same reason, ICMP-based traceroute command will not work, either.
UDP Echo: At the moment the Portnox cloud RADIUS servers do not respond to generic UDP requests, including UDP Echo. However, we are considering introducing this support in the future.