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Alerts, reporting, troubleshooting
Portnox Active Directory Broker
In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
LDAP connectivity
In this topic, you will learn how to check if the Portnox™ Active Directory Broker connects correctly to your on-premises LDAP server.

Alerts, reporting, troubleshooting
- Portnox Cloud alerts
  In this topic, you will learn what are alerts in Portnox™ Cloud, where to find them, and how to use them effectively.
- AAA Logs
  In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.
- Reporting service
  In this topic, you will learn what is the Portnox™ Cloud reporting service and how to download and/or schedule different types of reports.
- Monitoring mode
  In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
- Portnox Cloud onboarding
  In this collection of topics, you will learn how to troubleshoot problems with onboarding devices to a network managed by Portnox™ Cloud.
- Portnox Active Directory Broker
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
  - General troubleshooting
    In this topic, you will learn how to troubleshoot typical problems with the operation of the Portnox™ Active Directory Broker.
  - Logs and events
    In this topic, you will learn where Portnox™ Active Directory Broker logs are located in your file system and where you can find events related to the broker.
  - Service location
    In this topic, you will find where to find the Portnox™ Active Directory Broker service in the Windows Services console.
  - Installation errors
    In this topic, you will learn how to troubleshoot typical errors that happen during the installation of the Portnox™ Active Directory Broker.
  - Cloud connectivity
    In this topic, you will learn how to check if the Portnox™ Active Directory Broker connects to the Portnox™ Cloud service.
  - LDAP connectivity
    In this topic, you will learn how to check if the Portnox™ Active Directory Broker connects correctly to your on-premises LDAP server.
  - Credential change
    In this topic, you will learn how to update the Portnox™ Active Directory Broker configuration after you changed the access credentials.
- Portnox AgentP
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
- Local RADIUS/TACACS+ instances
  In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
- Integrations
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Cloud integrations such as those with authentication repositories, endpoint management solutions, and more.
- Conditional Access for Applications
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Conditional Access to Applications.

How to check if the AD Broker connects to the LDAP server

In this topic, you will learn how to check if the Portnox™ Active Directory Broker connects correctly to your on-premises LDAP server.

The Portnox Active Directory Broker needs to connects to the on-premises Active Directory LDAP server.

To check if the on-premises LDAP server is reachable, use the following methods:

Use the following PowerShell command:
```
Test-NetConnection -Port LDAP_PORT \
  -ComputerName LDAP_HOST -InformationLevel Detailed
```
Where:
- LDAP_HOST: The hostname or IP address of the on-premises LDAP server
- LDAP_PORT: The port number of the on-premises LDAP server
Download and run the Active Directory Explorer.

If you have trouble seeing your LDAP users and groups using this tool, it means that your LDAP permissions configuration is the source of the problem. Change your LDAP permissions or try a different account.